Naperville Auto Repair

If I could give ZERO starts I would. So you think an auto shop would let you know any charges BEFORE they look at the vehicle, correct? Anyway, we called them up and asked if they could take a look at our vehicle and we might need to have it towed because it was dead. (where the car was was only 2.5 miles from the shop ) My fiancé knew it was most likely the alternator which he told them. They agreed to tow it back to their shop and take a look. You would think any reputable/professional shop would say “ hey we can definitely do that for you but just so you know it’ll cost $XX amount” but they did not. They then told us it was going to be $170 for the tow and to diagnose it after we told them we did not want to proceed because they wanted $300 for a battery that we could get for way cheaper and we had just replaced it two years ago, they also wanted about $900 for an alternator plus labor so all in all wanted over $1200 for battery, alternator and labor. We had to leave the vehicle there for a few days and the owner or whoever texted my fiancé after we told him we would try to get it towed asap that if we didn’t pick it up he would have to charge us lot rent… like seriously it’s a joke. I saw on another review that you have that customer a full diagnostic report but we didn’t get that, if I'm paying $170 we should have gotten a nice detailed diagnostic report like the other customers, or do you treat all customers differently? . If they would have told us it would cost $100 to tow it 2.5 miles we would have just paid for the tow home instead and $56 for something we already told you was most likely wrong with it. It’s all ridiculous and honestly very unprofessional. Seems to me like they just try to charge people us the a** and when they say no thanks they charge them all these other “fees”. I definitely won’t ever recommend this place. You won’t find my name in your records because the account wasn’t under my name it was under my fiancés and he was way too nice so that’s why I left the review.

Excellent auto repair shop. Great communication on all levels. Very fair with pricing. I don’t feel like they are trying to sell you repairs that you don’t need. I highly recommend these guys. They are great!

They are so honest. Loyal customer here.

Profesional, courteous, and trustworthy!

I trust our cars with Naperville Auto Repair. The team is professional, thorough, and ethical. I have never been disappointed.

These guys are a rareiety, they actually do what they say they are going to do, in a professional and timely manner.

The staff is fantastic and as transparent as it gets.

Naper auto works were so helpful! They explained everything throughly, their texting function is convenient, and they sent everything that was wrong with my vehicle plus an estimate via text. Great customer service, I’ll definitely be returning with future repairs!

The service is always GOOD! Friendly, helpful and makes one feel like they care.

Naper Auto Works exceeded all expections ,never have experienced any disappointments with service provided & people are great in dealing with you