Naperville Auto Repair

My first visit to Naperville Auto. Definitely not the last. I found the staff to be personable, knowledgeable, and professional. Service was delivered on time, priced precisely in line with estimate, and with a detailed outline of future -- prioritized -- recommended maintenance. I presented a challenge -- I want to exceed 250,000 miles. "No problem, we can do that," was the response. Can't ask for more than that.

My car failed the emission inspection. I drove right to Naper Auto Works with report from test at 1 PM. My car is 9 years old with less than 11K miles. The Test site said I need to drive more to activate some sensors. I over 70 and do not drive that much. Naper Auto Works said the would fix it, no charge. I have had the car serviced with them for years. Naper Auto Works called at 4 PM and said car was ready for pickup. They fixed the problem the same day AND HAD THE CAR PASS the emission inspection. WOW!! That is GREAT customer service. Thank You Naper Auto Works. You really help you customers.

In today's world with all the crap going on - rising tariffs, supply chain and politically created issues - it's very difficult to know what things should or will cost. Hence, it's even more important than ever to do business with honest businesses and business people. I had my vehicle serviced today at Naper Auto Works; standard maintenance stuff. When I got the bill it appeared high to me but in light of the aforementioned issues I just assumed things had gotten more expensive so I paid the bill and left. Cudos to Robert at Naper Auto Works. He apparently felt similiarly. A few minutes after I left he called to let me know he re-reviewed my bill and determined there was an error and wanted my credit card number to process a credit. Realistically if he had not done that I would have never been the wiser and would have over paid. So, in addition to the great work Naper Auto Works does, I highly recommend them because they are honest business people and take care of their customers. Frank

Prompt and professional.. Job promised and completed on time

We've had several extensive repairs as well as routine maintenance done in the past couple of years on our two Lexus cars. The work was clearly communicated including the cost involved beforehand. They came through just as promised, giving us the confidence to return when needed. They go out of their way to serve you and have proven they know how to do things right!

Very helpful on details and explanations

These guys always do you right! I was just heading out on a road trip and I got a screw in my tire. They took me right in, fixed me up and I was back on the road in 20 minutes. Said this was pretty standard operational procedure for tired plugs.

Excellent customer service.

Great quality service at reasonable price.

Trevor was great to deal with, coordinated tow truck, got us in for evaluation of issue the same day, called to discuss, emailed specific details and quote which made it easy to make a decision. After test drive found another issue and quickly completed that repair at a competitive price. To top it off their repairs come with a nationwide two year warranty! I recommend Naper Auto Works as a great repair shop to go to.