5
Naper Auto Works

Dropped the car after hours on Sunday. Was contacted Monday and explained what they had found very thoroughly and work was completed by Tuesday and ready for pick-up. Went above and beyond when picking up the car to go thru everything they did and if I had any questions. Thank you!

Thanks Joe, it's great to hear our staff taking car of our valued customers.

- Naper Auto Works
5
Naper Auto Works

Great service! Kept me informed throughout the process.

Thanks Donna, we're very happy to hear your satisfied with our service. We look forward to seeing you again.

- Naper Auto Works
5
Naper Auto Works

I wasn't confident in getting a car repair from these guy's. Lost trust in Auto repair shops. But naper auto works not only did a fantastic they showed me the the part that caused the problem. And a service representative named Bill. this guy went above and beyond. And yes I will return If needed. Thank you, naper auto works.

Thank you Walter, we understand your feelings regarding auto repair, you are not alone. Many people have had bad if not terrible experiences getting their cars serviced or repaired. Our goal is to be open and honest when inspecting, repairing and performing necessary services. We think our customers derive a full explanation including causes, reasons and all options available to get the car back in good working order. We are vary happy to have earned your trust and look forward to working with you in the future. The Naper Auto Works Team

- Naper Auto Works
5
Naper Auto Works

ALWAYS a pleasure to do business with Naper Auto Works Fair, Accurate friendly service.

Jim thanks. As always its good to see and hear from you

- Naper Auto Works
5
Naper Auto Works

As always, straight answers, clear options. Appreciate the team.

Thanks Roger your review is mush appreciated.

- Naper Auto Works
5
Naper Auto Works

Very satisfied with the service and result of the testing. No games, just good auto services and friendly demeanor.

Thanks Jerry.

- Naper Auto Works
5
Naper Auto Works

I don't write a lot of online reviews, but Bill and the whole crew were so helpful in a difficult situation that the least I can do is leave a glowing review :-) I had taken my car to another shop for a brake job, and the next day while my wife was driving, the brakes failed completely. The pedal went to the floor, and she came very close to a serious accident. Taking the car to Naper Auto Works, they immediately diagnosed the problem (though that wasn't the hard part - the caliper wasn't attached to the bracket at all, and there was brake fluid everywhere!) and gave me a thorough rundown of everything they would do to fix the immediate issue, and make sure the car was safe overall. The thing that impressed me most, though, was how helpful they were in dealing with what could have been a sticky situation with the other mechanic. Bill actually called him directly and arranged to get paid for the work he did out of what I had already paid the other guy, so the only out-of-pocket cost for me was a small fix for an unrelated issue that I was more than happy to pay for. He was certainly under no obligation to do that, but he was committed to making this difficult situation as painless as possible for me and my wife, and he went above and beyond to do it. Anyway, in case you can't tell, I've found my new shop for the foreseeable future - thank you Naper Auto Works!

Evan, thank you for your review and feedback. We are dedicated to discussing, explaining and keeping our customers informed throughout the repair process. We felt that it was fair to contact the other shop to let them know that they had a problem as we would like to know and have an opportunity to rectify a problem if the roles were reversed. We understand that maintaining and repairing vehicles while necessary is not always the top of the list of preferred items to have done. We are happy to hear that we were able to get your car back to you repaired and safe for your family. We look forward to serving you in the future. The Naper Auto Works Team

- Naper Auto Works
5
Naper Auto Works

Service was quality and got my car back in two days. Had to have brakes & brake pads fixed. Overall service was good and staff was very informative. Opted for a full service review so any current issues with the car that are outstanding have been noted by their team and I can return the car at any point to have it serviced. I would go there again for major repairs, pricing was on and they have a driver on site to drop you off if you don't have a ride.

Thanks Hanna, we are happy to hear we have earned your trust.

- Naper Auto Works
5
Naper Auto Works

Service is great and honest. Refreshing people to deal with.

Thanks Jeanette we appreciate your patronage.

- Naper Auto Works
5
Naper Auto Works

Great service. Smoke from under the hood. The found it was the front brakes dragging. Full explanation and repairs were quickly done. I trust them for my car repairs.

Thanks Glenn, we are glad we solved your concerns in a timely manner

- Naper Auto Works
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