(1475 ) Reviews

Naperville Auto Repair

(630) 352-0609
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5
Naper Auto Works

My car failed the emission inspection. I drove right to Naper Auto Works with report from test at 1 PM. My car is 9 years old with less than 11K miles. The Test site said I need to drive more to activate some sensors. I over 70 and do not drive that much. Naper Auto Works said the would fix it, no charge. I have had the car serviced with them for years. Naper Auto Works called at 4 PM and said car was ready for pickup. They fixed the problem the same day AND HAD THE CAR PASS the emission inspection. WOW!! That is GREAT customer service. Thank You Naper Auto Works. You really help you customers.

Thank you for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience at Naper Auto Works. Our team always strives to provide exceptional customer service and ensure that our customers leave satisfied. We are glad that we could fix the issue with your car and help it pass the emission inspection. If you have any more concerns or need further assistance, please don't hesitate to reach out. Thank you for your continued trust in us!

- Naper Auto Works
5
Naper Auto Works

In today's world with all the crap going on - rising tariffs, supply chain and politically created issues - it's very difficult to know what things should or will cost. Hence, it's even more important than ever to do business with honest businesses and business people. I had my vehicle serviced today at Naper Auto Works; standard maintenance stuff. When I got the bill it appeared high to me but in light of the aforementioned issues I just assumed things had gotten more expensive so I paid the bill and left. Cudos to Robert at Naper Auto Works. He apparently felt similiarly. A few minutes after I left he called to let me know he re-reviewed my bill and determined there was an error and wanted my credit card number to process a credit. Realistically if he had not done that I would have never been the wiser and would have over paid. So, in addition to the great work Naper Auto Works does, I highly recommend them because they are honest business people and take care of their customers. Frank

Hi Frank, thank you for sharing your experience at Naper Auto Works! We strive to provide not only great service but also transparency. We're glad that Robert took the extra step to review your bill and make things right. Customer satisfaction is our top priority, and we appreciate your recommendation. If you have any further questions or need future assistance with your vehicle, please don't hesitate to reach out.

- Naper Auto Works
5
Naper Auto Works

Prompt and professional.. Job promised and completed on time

Thank you! We appreciate your positive feedback. Our team is dedicated to providing prompt and professional service. It's great to hear that we delivered on our promise and completed the job on time. We look forward to serving you again in the future!

- Naper Auto Works
5
Naper Auto Works

We've had several extensive repairs as well as routine maintenance done in the past couple of years on our two Lexus cars. The work was clearly communicated including the cost involved beforehand. They came through just as promised, giving us the confidence to return when needed. They go out of their way to serve you and have proven they know how to do things right!

Thank you, Charles, for sharing your positive experience with us! We're thrilled to hear that our clear communication and reliable service have earned your confidence. Providing exceptional care for your vehicles is our priority, and we appreciate your trust. We look forward to serving you again in the future!

- Naper Auto Works
5
Naper Auto Works

Very helpful on details and explanations

Thank you for the great review, Carl! We're happy to hear you found our team helpful and informative. If you have any further questions, don't hesitate to reach out. We're here to assist you!

- Naper Auto Works
5
Naper Auto Works

These guys always do you right! I was just heading out on a road trip and I got a screw in my tire. They took me right in, fixed me up and I was back on the road in 20 minutes. Said this was pretty standard operational procedure for tired plugs.

Thanks for taking the time to write such a wonderful review! We are thrilled that you enjoyed your experience at our shop. We take pride in providing quick and efficient service to get you back on the road as soon as possible. Your kind words are greatly appreciated, and we look forward to assisting you again in the future.

- Naper Auto Works
5
Naper Auto Works

Excellent customer service.

Thank you for the high praise, Linda! We are pleased to hear you had an excellent experience with our customer service team. We strive to provide exceptional service to all our customers and it's great to know we hit the mark with you. Please reach out if you need any further assistance!

- Naper Auto Works
5
Naper Auto Works

Great quality service at reasonable price.

Thank you, Dan! We strive to provide top-notch service at affordable prices. We're glad you had a great experience with us. If you need anything else, just let us know!

- Naper Auto Works
5
Naper Auto Works

Trevor was great to deal with, coordinated tow truck, got us in for evaluation of issue the same day, called to discuss, emailed specific details and quote which made it easy to make a decision. After test drive found another issue and quickly completed that repair at a competitive price. To top it off their repairs come with a nationwide two year warranty! I recommend Naper Auto Works as a great repair shop to go to.

Thank you for the kind words! We're thrilled Trevor provided excellent service and made the process stress-free. Our team takes pride in delivering top-notch repairs at competitive prices. It's great to know you appreciated our nationwide warranty too. We're grateful for your recommendation and look forward to serving you again at Naper Auto Works!

- Naper Auto Works
5
Naper Auto Works

Great service!

Thank you for the awesome review, Donna! We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you.

- Naper Auto Works
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