Naper Auto Works
We paid $59.00 for a diagnostic fee for a problem that was unable to be reproduced, even though I reproduced it for a mechanic that drove around with me at the time of dropoff.
Brian, Im sorry you are not pleased with the charges for the time the technician spent to inspect the suspension and steering and insure the car was safe. Unfortunately we do from time to time encounter intermittent problems that can be difficult to isolate and after talking with the tech this appears to be one of those times. The technician and service manager did drive the car after the inspection and were unable to reproduce the noise.I have reached out to you to see what we can do to rectify the situation. Thank you
- Naper Auto Works